Refund Policy
This Refund Policy outlines the terms and conditions under which refunds may be issued for bookings made through LowCabRentals. By using our website and services, you acknowledge and agree to the refund terms described below. Refund eligibility depends on rental partner policies, booking type, and the timing of cancellation.
1. General Refund Policy
LowCabRentals operates as a booking and service facilitation platform and does not directly control refund approvals. Refunds are processed according to the rental partner’s terms and conditions. LowCabRentals is not responsible for refund delays caused by third-party providers.
2. Eligibility for Refunds
Refund eligibility varies depending on the rental partner, vehicle type, location, and rental duration. Some bookings may be fully refundable, partially refundable, or non-refundable. Customers are advised to review refund terms carefully before confirming a reservation.
3. Cancellation Timeframes
Refund amounts are often determined by how far in advance a booking is cancelled. Cancellations made within the permitted time window may qualify for a full or partial refund, while last-minute cancellations may result in penalties or no refund.
4. Non-Refundable Bookings
Certain promotional, discounted, or special-rate bookings may be marked as non-refundable. In such cases, no refund will be issued even if the booking is cancelled or modified, except where required by law.
5. No-Show Policy
If a customer fails to pick up the vehicle at the scheduled time and location without prior notice, the booking may be classified as a “no-show.” No-show bookings are generally non-refundable and may incur additional charges.
6. Refund Processing Time
Approved refunds are typically processed to the original payment method used at the time of booking. Processing times may vary depending on the rental partner, payment provider, and financial institution, and may take several business days.
7. Payment Method Refunds
Refunds are issued to the original form of payment whenever possible. LowCabRentals is not responsible for delays caused by banks, card issuers, or payment processors after the refund has been approved.
8. Partial Refunds
Partial refunds may be issued in cases such as early vehicle returns, booking modifications, or service adjustments, subject to the rental partner’s policies. Any applicable fees or charges may be deducted from the refund amount.
9. Service Fees
Certain service or processing fees charged by LowCabRentals or third-party providers may be non-refundable. These fees will be clearly disclosed during the booking process and are not subject to refund unless required by law.
10. Disputed Charges
If you believe a charge is incorrect, you must contact LowCabRentals customer support as soon as possible. Charge disputes should be raised before initiating a chargeback with your bank or card issuer.
11. Exceptional Circumstances
Refund requests due to exceptional circumstances such as severe weather, government restrictions, or emergencies may be reviewed on a case-by-case basis. Approval is subject to rental partner discretion and applicable policies.
12. Modifications & Rebookings
Changes to bookings, including date or location modifications, may affect refund eligibility and pricing. Any difference in rates or fees will be communicated at the time of modification.
13. Fraud Prevention
LowCabRentals reserves the right to withhold or deny refunds in cases of suspected fraud, misuse of services, or violation of rental terms and conditions.
14. Legal Compliance
Refunds are issued in compliance with applicable consumer protection laws and regulations. Nothing in this policy limits your statutory rights under local law.
15. Changes to This Refund Policy
LowCabRentals reserves the right to update or modify this Refund Policy at any time without prior notice. Updates will be posted on this page and take effect immediately upon publication.
By booking through LowCabRentals, you acknowledge that you have read, understood, and agreed to this Refund Policy. Customers are encouraged to review all booking details, cancellation terms, and rental partner policies carefully before confirming a reservation to ensure a transparent and informed rental experience.
